Refund policy: 60 days, one message

Every plan we sell is covered: Night, Midnight 4K, Lifetime VIP, and the multi-screen versions. The window is 60 days counted from the date of purchase. Within that window, you can ask for a refund through either of our support channels.

That’s the policy. We don’t add hidden conditions on top of it in small print elsewhere on the site.

We don’t hand out short tests, so the window has to be long enough to be useful. Sixty days lets you try the service on the TV you actually use, through a couple of weekends and a few late nights, with the 18+ section, sport and films all in the mix. It also gives time to try a different player app if the first one doesn’t suit your device.

Once a refund has been processed, the plan it paid for ends and the login stops working. If you’d like to come back later, a new plan can be ordered in the usual way.

After 60 days, a yearly plan simply runs to its end date, and we’ll send a WhatsApp reminder before it expires so you can decide whether to renew. Nothing renews or charges again without you. If you have a problem at any point in your plan, support remains available 7 days a week.

Where local consumer law gives you more than this page does, the law wins; this refund policy only ever adds to your rights.