The short answer
WhatsApp +44 7490 300294 handles everything, every day of the week; email works if you prefer. Include your device and, for existing orders, your username.
Act I
Two ways to reach us
Both reach the same team.
WhatsApp: +44 7490 300294
Sales and support, 7 days a week. The fastest route for orders, setup and PIN resets. The number is international, but messages travel over Wi-Fi or data like any other WhatsApp chat, so no call charges apply.
Email: [email protected]
Handy when a question needs several paragraphs, or when you’d simply prefer your inbox to your phone. Expect answers a bit slower than in the chat.
Act II
What to include when you contact us
A few details turn a back-and-forth into a one-message fix.
Act IIIGood to know
Before you write
Some answers are quicker to find than to ask. Delivery, payment and PIN questions are covered in our customer FAQ, and the tiers are compared on the plans page. If you’ve forgotten your 18+ code, the PIN guide shows where it’s used, and we reset it on WhatsApp.
Want your money back? Same two routes; the refund page has the rule. Company details for your own records are sent on request.
Act IV
What happens after you message us
Here’s how a typical chat runs, so you know what to expect.
A person reads it
No bots triage your message. Someone from support reads it and asks for anything missing, usually the device or the error.
You get a direct fix or a next step
Most setup questions are solved in the chat. For account changes like a PIN reset or a new MAG address, we make the change and confirm it.
New orders get a payment option
Buyers settle on a tier with us, pay through whichever of the four methods suits them, and then watch their inbox for the credentials.
The chat stays yours
Archive or delete it whenever you like. We can find your plan from your username next time.
Is there a phone line I can call?
Do you have a contact form?
Will contacting you show up anywhere?
- Doors open late
- Members only
- 18+
- PIN-locked
- Yearly or lifetime
- 60-day refunds
Encore
Start a chat
One tap opens a chat with a first line already typed; add your question and send. Adults 18+ only.